TERMS AND CONDITIONS OF SALE

​

Payment of this invoice by the customer constitutes acceptance of all terms and conditions of the agreement between Adelaide Timber Cladding (ATC) and the customer as appears herein.

​

TERMS OF PAYMENT

​

A deposit of 50% of the order value is to be paid before the order is either cut or packed. Your order will not be started until receipt of the 50% deposit. Receipt of deposit or any delivery instructions received by ATC are viewed as acceptance of the terms and conditions.

​

The final payment of 50% is to be paid before delivery. Your goods will not be dispatched until full payment is received unless C.O.D. has been specifically arranged. If full payment is not made before unloading or alternative arrangements are made in writing to ATC, your timber will not be delivered.

​

ATC shall retain legal title of all products and services supplied by it to the Customer until it has received payment in full.

 

All account payments are strictly due within 30 days from the invoice date.​

 

DELIVERY

​

Risk, care, and responsibility of goods shall pass to the customer upon collection or delivery. This includes collection by or delivery to a third-party carrier organised by you. ATC will not accept responsibility for lost or damaged goods as a result of a third-party carrier.

​

Timescales for Delivery

​

ATC will provide delivery timescales however times made known to the customer are estimates only. ATC will not accept liability for late delivery. This includes loss or damage occasioned to the customer or others arising from late delivery, non-delivery, damaged goods, incomplete goods or incorrect goods. ATC strongly recommend that you don’t book any tradesmen until your order has been delivered in full and checked over.

​

Crane Truck Delivery

​

Any delivery date provided is an estimate only and should be treated as indicative rather than guaranteed. ATC accepts no liability for any loss or damage arising from delays in delivery.

Delivery of goods is subject to safe and reasonable access being available at the delivery location.

​

It's your responsibility to be onsite for delivery. Delivery will not be held up if no one is onsite to take delivery. The driver will aim to place the good in a safe and secure place on your property to the best of their discretion.

​

Deliveries are generally kerbside only and placement of timber other than kerbside is at the discretion of the truck driver. ATC will not accept responsibility for damage to property or persons, where the driver has been instructed to place deliveries onsite or anywhere other than kerbside.

​

ATC makes every effort to advise accurate delivery costs, however, we reserve the right to charge for additional costs. Charges for deliveries are charged by time, and prices may vary depending on road conditions.

​

Hand-unload Delivery via Couriers

​

At least one person must be available to assist with unloading and to accept delivery. Deliveries are kerbside only and placement of timber other than kerbside is at the discretion of the driver. ATC will not accept responsibility for damage to property or persons, where the driver has been instructed to place deliveries onsite or anywhere other than kerbside.

​

Arranged Pickups

​

For arranged pickups, the customer and/or third-party carrier must ensure that the vehicle is fit for purpose and can safely carry the load as per DPTI and/or other statutory requirements. A $35 handling fee applies to pick-ups.

​

Storage Fees

​

If no prior arrangements have been made and failure to take delivery of your timbers one month after placing the order, storage fees ($50 /week) will apply.

​

DAMAGED OR DEFECTIVE GOODS

​

Please inspect your timber on delivery. If notified within 5 days, ATC will replace or discount defective or damaged goods, providing it can be proven that the damage or defect was sustained before receiving the goods. Replacement costs or discounts are for materials only and do not include freight or labour.

​​

CANCELLATIONS AND REFUNDS

​​​

If an order is cancelled prior to delivery but after it has been packed, a restocking fee will apply, which may result in partial or full forfeiture of the deposit paid. A standard restocking fee of 20% applies to random length orders.

 

Returns will only be accepted if goods are in their original condition as supplied. No claims or returns will be accepted more than 5 days after receipt of goods.

 

Set Length, Special Orders, and Pre-Oiled Timbers are non-refundable, as these materials have been specially ordered, cut to your specifications, or treated specifically for your order.

​

Delivery charges are non-refundable on all returned items. Customers are responsible for arranging and covering all costs associated with returning items prior to a refund being issued. ATC reserves the right to charge a fee for the collection of returned items, where applicable.

​

​​

PRODUCT SPECIFICATION

​

It is the responsibility of the customer and/or contractor to do their own research to ensure products are suitable for the application. This includes handling, installation and maintenance as per the manufacturer’s guidelines. ATC will offer advice where possible however it is important to refer to the Manufactures's Product Specifications for full details on correct procedures.

 

Information regarding product specifications is available from the Manufactures or upon request from ATC.

​

ATC is not responsible for poor handling, installation, or maintenance. Before and during installation timbers should be kept dry, packed, and undercover please consult the product specifications for more details.

 

TIMBER IS A NATURAL PRODUCT

​

Timber is a natural product, and variations are to be expected. ATC cannot be held responsible for natural characteristics such as splitting, warping, discolouration, or tannin bleed.

​

Timber may display variations in colour, grain, and texture, and will naturally mature and darken over time. As a solid, natural material, timber may expand, contract, or move due to environmental and seasonal conditions. These characteristics are inherent to the material and contribute to its unique appearance where no two pieces are identical.

​

Board sizes may vary due to natural seasonal movement. All specifications and dimensions for rough sawn or unseasoned timber are provided as a guide only and may be subject to variation.

​